Outils marketing

04 Octobre 2010 à 17:28

Bonjour, je recherche une definition si possible en anglais d outils marketing, je n arrive pa a trouver une definition correcte!!! Merci pour votre aide!

24 Janvier 2011 à 10:48

Cours de première ann&e:

"Marketing is the advertisement of a good or service to encourage consumers to invest in it. It is the excellence in customer service a company delivers to provide a feeling of comfort and confidence in their customers. Marketing is the effort set forth by a business or an individual to build and maintain good, long lasting customer relationships. It is the ability of a business to make a customer feel like more than merely a customer, but to feel as if their needs and wants are being taken into consideration and fulfilled."